Terms & conditions of use

Section 1 Provider and scope

The provider of the Naylo app is Talea Labs GbR, Nelly-Sachs-Str. 24, 73760 Ostfildern, Germany (hereinafter “we”). These terms of use apply to the use of the Naylo app. By registering, you accept them.

Section 2 What Naylo is

Naylo is an app with which a household records daily life with its dog together: pees, poos, meals and walks, plus medication, vet appointments, vaccinations, season cycles and the weight history. Entries are synchronised in real time between everyone in a household.

Naylo is cut for dogs. Other kinds of animal are not currently supported.

Section 3 Account

To use the app you need an account with a valid email address. You are responsible for the security of your password and for everything that happens under your account. An account is not transferable.

Use requires that you are of full age or have the consent of a parent or guardian.

Section 4 The pack

Other people can join your household using an invitation code. Anyone in the household sees all of that household’s entries, including the name of the person who made them. So only pass the code to people you want to give that insight to.

Section 5 Your content

The data you record belongs to you. You grant us only the right to store it in order to run the app and to transfer it between the devices of your household. We do not evaluate it for any other purpose, we do not pass it on and we do not sell it.

Section 6 Naylo Premium

The basic features are free. The additional features described under “Premium” are chargeable, in particular several people in the household, several dogs, the health section, the weight history and the stats.

Billing. The purchase is concluded through the App Store (Apple) or Google Play. Their terms apply in addition. We receive no payment data.

Term and renewal. The monthly plan runs for one month, the yearly plan for one year. Both renew automatically for the same period unless they are cancelled at least 24 hours before the end of the term through the subscription settings of the respective store. The one-off purchase is not a subscription and does not renew.

Cancellation. Cancellation happens exclusively through the subscription settings of your store. We cannot end a subscription concluded there on your behalf.

Scope. Premium applies to the entire household, not to an individual person, and across platforms for the same account.

Price changes. We may change the prices for future billing periods. We will announce this at least one month in advance; you can cancel before it takes effect.

Section 7 Right of withdrawal

Consumers have a fourteen-day right of withdrawal. The period begins when the contract is concluded. An unambiguous statement sent to [email protected] is sufficient for withdrawal.

Early expiry. The right of withdrawal expires if we have begun performance after you have expressly agreed that we may begin before the withdrawal period ends and you have confirmed your knowledge that the right will thereby expire — in practice, therefore, when the Premium features are unlocked.

If the purchase is processed through the App Store or Google Play, any refund is additionally governed by the rules of the respective provider.

Section 8 Availability

We endeavour to achieve high availability, but we do not owe it without interruption. Where possible we schedule maintenance outside peak times. We are not liable for disruptions at upstream providers — app stores, network operators, data centres.

Section 9 Liability, and what Naylo is not

Naylo does not replace veterinary advice. The app records what happened; it makes no diagnosis and gives no medical recommendation. The notes at either end of the consistency scale are hints, not findings. For decisions about your animal’s health, always consult a vet.

We are liable without limitation in cases of intent and gross negligence, as well as for injury to life, body or health. In cases of ordinary negligence we are liable only for the breach of material contractual obligations, and limited in amount to the foreseeable damage typical of this kind of contract. Liability under the German Product Liability Act remains unaffected.

Section 10 Termination

You can remove your account at any time in the app under Profile → Delete account. The associated data is deleted in the process; the deletion is irreversible. A running subscription does not end automatically as a result — it must also be cancelled in the store.

We may suspend or terminate an account if these terms are seriously breached.

Section 11 Changes

We may change these terms where there is an objective reason to do so — new features or a change in the legal situation, for instance. We will announce material changes at least six weeks in advance by email or in the app. If you do not object before they take effect, they are deemed to be accepted; we will point this out separately in the announcement.

Section 12 Final provisions

German law applies. Mandatory consumer protection provisions of your country of residence remain unaffected.

The European Commission provides a platform for online dispute resolution: ec.europa.eu/consumers/odr. We are neither willing nor obliged to take part in dispute resolution proceedings before a consumer arbitration body.